Our Story:

Q. How did you get your start?
The Opal Dealer was established in 2018 by Alex and Keely after discovering our passion for ring making. From moissanite to koa wood, a whole new world of possibilities was unlocked for our new inlay hobby. However, nothing quite caught our eye like Crushed Opal. This inspired us to open our own shop and share the joys of working with your hands with others! 

Q. Where are you located?
We are currently residing in the state of Florida. We originally started our business in the beautiful state of Colorado. However, we do not have a physical location for customers at this time. 

Product Related:

Q. Is this Crushed Opal natural?
We only sell synthetic lab-created opal. Our opal is made with silica and stabilized by polymer. Natural opal does not look as good crushed into small pieces. Read our descriptions to learn more about the process of lab-created opal.

Q. Do you offer a color chart?
A. We offer a digital color catalog that anyone is welcome to use and share! 

Q. What can I use this Crushed Opal for?
Our opal is a perfect inlay material for many types of jewelry including rings, bracelets, pens, and anything you can think to try! Crushed Opal is also great for Nail Art, Resin Work, Wood Working, and so much more.

Q. How much is 1 Gram of Crushed Opal?
1 Gram of crushed opal roughly fills a space of 1.5" X 1.5" X 0.5-1mm. 1 Gram of Crushed Opal is equivalent to approximately 1/4 teaspoon.

Q. How many rings can I make with 1 Gram of Crushed Opal?
With a standard 8mm Wide, 4mm Channel Ring Core you can expect 2+ rings per gram. Use a piece of paper under the ring when adding the inlay to catch any falling pieces and reuse!

Q. Should I choose Large Size, Medium Size, or Fine Size Crushed Opal?
Large size is approximately 2mm to 3mm piece stones. This size is great for projects that require larger stone pieces for a more natural stone look. 

Medium size is approximately 0.5mm - 2mm piece stones. When inlaying you will see more of the base color and easy to work with for most projects.

Fine size is approximately 0.5mm stones. When inlaying you will not see as much of the base color, but the play-of-color will be more intense. Fine size is great for completely filling an inlay space with no gaps.

Q. Do you sell samples?
We are happy to offer a sample any of our Lab Created Crushed Opal Colors that are currently available. If you are interested in a sample of a specific color, let us know in the comments when you place your order and we are happy to give you a small sample for free. If you request multiple colors, we will ask for payment. Our Free Samples offer is only for Lab Created Crushed Opal. We do not offer samples for any other products at this time.

Q. How accurate are your pictures?
We spend a good amount of time photographing and editing our products to get as close as possible to the natural color. Our Crushed Opal may look slightly different in person. Our photos are representing our crushed opal by what it will look like "wet" or when added to your project. Adding an adhesive, glue, resin, nail polish, and/or etc. to our opal brings it to life. Opal will look best in natural lighting or once added to your project. The crushing process may make the stone pieces appear less colorful to the naked human eye but do not be fouled this product comes to life once in use. Fine sized can look lighter in color due to the crushing process, but once again will brighten up with use.

Order Related:

Q. How long is your processing time?
Normal Processing Times: All orders will be shipped in 1-3 business days! We do not ship orders on the weekends or observed holidays.

Q. How long before I receive my order?
A. The following are estimated shipment times after USPS accepts the package for US orders (not including our processing times):
USPS Ground Advantage: 3-5 business days
USPS Priority Class: 2-3 business days
USPS Express Priority Class: 1-2 business days

Q. What do I do if I entered the wrong shipping address?
A. If you entered the wrong shipping address with your order please contact us right away. Shipping addresses cannot be changed after the packaged is shipped. Once the package is shipped we are not responsible for any package sent to a wrong address entered by the customer.

Q. Do you expect returns and/or exchanges?
A. All return and/or exchange must be approved by our team first. Please contact us at support@theopaldealer.com
We please ask for the customer to contact us within 30 days for returns and exchanges. We cannot offer a refund for non-approved returns. 

*Shipping Fees are non-refundable 

*Earring Returns/Exchanges: Due to hygienic reasons, we must charge a 10% fee from your original item/s total for returns or exchanges of any earrings. 

Q. How do I cancel my order?
Please contact us at support@theopaldealer.com right away if you need an order canceled. We will not be able to cancel an order after the items have already shipped. All orders over USD $100 will be subjected to a 3% cancelation fee, if a cancelation is requested. 

International Customers:

Q. Am I responsible for import fees?
You are responsible for paying import fees, custom fees, VAT fees, and/or any other international shipment fees for your country. If you have any questions about this, feel free to contact us. 

Q. Why should I add my phone number to my shipping address?
A. By adding your phone number to your shipping address, this is just an extra step to ensure the package will get delivered to you if the carrier needs to get into contact with you. This required for all international customers.

Q. What can International Customers do to ensure a timely delivery?
A. Please include a phone number with your shipping address. Often times the shipping carrier will need to contact you before the package can be delivered. If you do not provide a phone number with an international shipping address, we are not responsible for any missing packages. 

Q. What is the difference between USPS First Class and Priority International Mail (international customers only)?
Standard First Class International Mail Services include:
Estimated Shipping Time of 7-21 business day (times vary depending on your country)
No guaranteed delivery date
Tracking within the US
Limited to no tracking outside of the US
Does NOT include mailing insurance
Carrier will contact you, if phone number is provided with shipping address

USPS Priority International Mail Services include:
Estimated Shipping Time of 6-10 business day (times vary depending on your country)
No guaranteed delivery date
Tracking within the US
Limited to no tracking outside of the US
Does include mailing insurance
Carrier will contact you, if phone number is provided with shipping address