FAQ – The Opal Dealer

FAQ

Q. Is this Crushed Opal natural?
A. We only sell synthetic lab-created opal. Our opal is made with silica and stabilized by polymer. 

Q. Do you offer a color chart?
A. We offer a digital color catalog that anyone is welcome to use and share! 
https://bit.ly/3ej9HnR

Q. How long is your processing time?
A. All orders will be shipped in 1-2 business days!

Q. How long before I receive my order?
A. We will send your order out ASAP, you should expect to receive it within 3-5 business days (ONLY for US First Class USPS Mail) from the date you receive tracking information. 

Q. Where are you located?
A. 
We are currently residing in the beautiful state of Colorado. However, we do not have a physical location for customers at this time. 

Q. What can I use this Crushed Opal for?
A. 
Our opal is a perfect inlay material for many types of jewelry including rings, bracelets, pens, and anything you can think to try! Crushed Opal is also great for Nail Art, Resin Work, Wood Working, and so much more.

Q. Am I responsible for import fees?
A.
You are responsible for paying import fees into your country. If you have any questions about this, feel free to contact us. 

Q. Why should I add my phone number to my shipping address?
A. By adding your phone number to your shipping address, this is just an extra step to ensure the package will get delivered to you if the carrier needs to get into contact with you. This required for all international customers.

Q. What can International Customers do to ensure a timely delivery?
A. Please include a phone number with your shipping address. Often times the shipping carrier will need to contact you before the package can be delivered. If you do not provide a phone number with an international shipping address, we are not responsible for any missing packages. 

Q. What is the difference between USPS First Class and Priority International Mail (international customers only)?
A. USPS 
Standard First Class International Mail Services include:
Estimated Shipping Time of 7-21 business day (times vary depending on your country)
No guaranteed delivery date
Tracking within the US
Limited to no tracking outside of the US
Does NOT include mailing insurance
Carrier will contact you, if phone number is provided with shipping address

USPS Priority International Mail Services include:
Estimated Shipping Time of 6-10 business day (times vary depending on your country)
No guaranteed delivery date
Tracking within the US
Limited to no tracking outside of the US
Does include mailing insurance
Carrier will contact you, if phone number is provided with shipping address

Q. Do you expect returns and/or exchanges?
A. All return and/or exchange must be approved by our team first. Please contact us at theopaldealer@gmail.com
We cannot offer a refund for non-approved returns

Q. What do I do if I entered the wrong shipping address?
A. If you entered the wrong shipping address with your order please contact us right away. Shipping addresses cannot be changed after the packaged is shipped. Once the package is shipped we are not responsible for any package sent to a wrong address entered by the customer.